Shipping and delivery

1. Which areas do we deliver to?

We deliver to Germany. Deliveries to other EU countries are currently possible only after prior enquiry with our customer service. On request, parcels can be delivered to a parcel shop or a parcel station. For deliveries by freight forwarder, a postal address and a telephone number are required

2. What does shipping cost?

All prices include statutory VAT. The shipping costs applicable to your order will be displayed in the shopping cart before you complete your order:

- Standard delivery : free of charge

- Express delivery : €70.00

3. How long does delivery take?

In-stock items are delivered to your home address from Monday to Saturday, excluding public holidays:

Standard delivery : 3 to 5 business days
Express delivery : 24 to 48 hours

Items marked “On request” are specially ordered from the manufacturer for you. In this case, the delivery time is generally two to four weeks. The exact delivery time can be found on the respective product page.

4. Do you offer connection and installation?

On request, our service partners will connect your new appliance properly and put it into operation. You add this service during the ordering process.

This requires that all on-site connections (electricity, water, waste water, exhaust air, aerial or network connection) are present, freely accessible and compliant with standards. We are not permitted to carry out electrical work on the building's installation.

• Anschluss einer Waschmaschine, eines Trockners oder eines Geschirrspülers: 30,00 Euro
• Aufstellen und Inbetriebnahme eines freistehenden Kühl- oder Gefriergeräts: 25,00 Euro
• Einbau eines Einbaugeräts in eine vorbereitete Nische: 70,00 Euro
• Wandmontage eines Fernsehers inklusive Erstinstallation: 80,00 Euro (Halterung nicht enthalten)
• Montage von Klimageräten mit fest installierter Außeneinheit: Angebot nach Aufmaß

5. Will you take away my old appliance?

When we deliver a new electrical appliance, we will collect your equivalent old appliance free of charge on request (1:1 take-back). Please tell us when you place your order — we ask you explicitly during the ordering process so that the carrier can plan the collection.

The old appliance must be disconnected, emptied, cleaned and freely accessible at the place of delivery. Dismantling a built-in old appliance is not part of the free collection, but can be booked as a chargeable additional service.

6. What happens with part deliveries?

If you order several items with differing availability, we generally dispatch the items in stock immediately and deliver the rest afterwards. This does not incur any additional shipping costs for you. For the start of the withdrawal period, receipt of the last item is decisive.

7. How do I track my delivery?

As soon as your order leaves our warehouse, you receive a dispatch confirmation by email with a tracking link. For freight forwarder deliveries, the email additionally contains the carrier's contact details for arranging an appointment.

8. What do I do if there is transport damage?

Please check the consignment on delivery if at all possible. Report visible damage to the delivery driver and, for freight forwarder deliveries, have it noted on the delivery receipt. Then inform our customer service — we will arrange a replacement or a repair. Your statutory warranty rights remain unaffected in any case.